Client Service Executive

TabAds is recruiting a Client Service Executive.

Roles & Responsibilities:

  • Tasked with welcoming clients and potential clients by greeting them in person, online or on the telephone; answering or directing inquiries.
  • Makes sure that all contacts with clients (e-mail, walk-in center, SMS or phone) provides the client with a personalized customer service experience of the highest level.
  • Through interaction with clients on the phone, uses every opportunity to build client’s interest in the company’s products and services.
  • Manages administrative duties assigned by the creative director in an effective and timely manner.
  • Consistently stays abreast of any new information on the organizations’ products, promotional campaigns, to ensure accurate and helpful information is supplied to clients when they make inquiries.

Requirements (Qualification and Skills)

 

  • Minimum 2 years experience.
  • Degree/ Diploma in Business, Sales
  • Sales/business development experience, with a record of meeting and exceeding targets.
  • Familiar with marketing software.
  • Strong communication, presentation, listening skills.
  • Technical aptitude, with the ability to appropriately apply technical service base to individual customer needs.
  • Successful track record of sales and relationship management with notable accomplishments.
  • Strong analytical and strategic thinking skills.
  • Ability to coordinate multiple sales activities.
  • Exception planning, organization and time management skills; self-starter.
  • High level of professionalism and integrity; good judgment.
  • Good negotiating skills.
  • Superior work ethic and high energy level.
  • Ability to work with all levels of the organization.
  • Computer skills (including Word &Excel).
  • Excellent business experience
  • Ability to work under pressure, Detail – oriented / Rigorous, Self-driven and pro-active

Apply
Cover Letter and detailed CV are to be sent by email to patrick@tabads.co.ke marking the subject as “Client Service Executive”.

 

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